Flat Rate Delivery: Orders under $99.00, Delivery fee is $9.90 Per Order Australia-Wide
FREE STANDARD DELIVERY FOR ORDERS OVER $99.00!!!
We dispatch Business Days and AIM to dispatch orders within 1 to 2 Business Days after payment has been received (EXCLUDES weekends, Public Holidays, Orders placed during November & December).
Orders are sent using Australia Post. All Orders will require a signature on delivery. If the driver is unable to obtain a signature from someone, a card will be left and the order will be taken to the nearest post office where it can be collected. Customers with an Australia Post My Post Account will receive a missed delivery digital notification and the order will be taken to the nearest post office where it can be collected It is not possible for a parcel to be left without a signature UNLESS you choose to allow Australia Post to leave the consignment at your premises should no one be available to sign for the parcel. This is called Authority to Leave. If you are happy for your items to be left in a safe spot you can request this by placing a comment in the box at checkout, such as ‘leave parcel at front door if not at home’. If you give Authority to Leave a parcel, you assume all responsibility for the delivery of the parcel. This means if the parcel is stolen, lost or damaged you will not be compensated.
By placing an order on this website Puzzle Palace Australia, you authorise the passing of your email address and mobile phone number details to Australia Post for the purpose of providing tracking notifications where applicable. Once your order has been dispatched you will receive tracking notifications.
Please allow 2 to 8 business days (Western Australia 5 to 8 business days) for delivery depending on your location.
How are Delivery Costs Calculated
Delivery costs are offered at a Flat Rate of $9.90 per Order which is automatically applied at checkout
Free Standard Delivery is offered on orders over $99.00 and is automatically applied at checkout (Excludes Express Shipping)
Express Post Prices are calculated on the Cart Page. Express orders are given priority over standard orders and will be packed and shipped first.
How Long will Order Take
Puzzle Palace Australia is 100% Australian owned Business which is located in Sydney, Australia. We Deliver by Australia Post. We suggest you wait 2 to 8 business days (Western Australia 5 to 8 business days) for delivery depending on your location.
How Do I Track My Order
After we Dispatch your order, tracking notifications will be emailed to you. If you have a Puzzle Palace Australia Account, you can log into your account to view the tracking details for your orders. You can also track your order using the “Track my Order” tool. This will take you to the Australia Post website where you can enter you tracking number.
Please ensure that your delivery address is complete and correct. In the event that a parcel is returned to us due to an incorrect or incomplete delivery address being provided, there is an Australia Post return fee of $10.00 charged. Your order will be cancelled and a refund issued for the Purchase Price less the Australia Post $10.00 return fee. If you still require your purchase, you will need to re-order on our website as we do not resend orders that have been returned to us due to an error you have made in the shipping address.
Non Collected Orders
In the event that you are left a card by Australia Post for collection, please be prompt in collecting your parcel from the Post Office as Australia Post will only hold your order for 10 Business Days. If it is not collected within the 10 Business Days it will result in it being returned back to Puzzle Palace Australia and a $10 return fee is charged by Australia Post when this happens. Once your order is returned to Puzzle Palace Australia by Australia Post, your Order will be cancelled and a refund will be issued for the Purchase Price of the goods less the $10 Australia Post return fee. If you would still like your purchase, you will need to re-order on our website as we do not resend orders that have been returned to us due to non collection of parcels.
Can I Pick My order Up?
We focus on being efficient with fulfilling our online orders – Unfortunately, this means, we do not operate a shopfront or allow public access to our warehouse to pick orders up. Australia Post Delivery services are available.
Do You Send Internationally?
We do not send internationally at this time.
We also offer a gift wrapping service with a choice of gift wrapping options. You have the option of making use of this extra service by clicking on the link Gift Wrapping when you are ordering your Jigsaw Puzzle. ,