Return and Refund Policy

At Puzzle Palace Australia we get so much pleasure out of what we do simply because our aim is to bring Happiness and Enjoyment to all of our Fellow Jigsaw Puzzlers. Our Mission is to make sure you are completely delighted with your Purchase.

We want you to have Peace of Mind when Ordering and to be completely satisfied with your purchase.  We believe in successful customer relations, so please contact us  and describe the issue.  We are here to help.

Below is our Return and Refund Policy:   A Request must be made by  Contacting Us

Subject to the following conditions outlined here, if you change your mind about a purchase we are happy to provide a refund for the value of the goods, the refund will be issued by the same payment method the purchase was made by:

Any change of mind product you return must be in brand new condition and in the original packaging. We can only accept unopened (this means with the plastic wrapping intact where applicable depending on the type of product purchased) and undamaged returnsWe cannot provide a refund for the product if it is damaged in transit when you return the product back to us.

We suggest you package the items being returned securely and send your returned parcel so that it can be tracked.  We are unable to refund items that are lost in the mail. You are responsible for all return freight charges for change of mind purchases.

Change of mind Returns must be received within 30 Days from the date of purchase

Shipping and Handling Charges are unfortunately NON refundable for change of mind purchases. 

You will be refunded for the value of the goods once we have received the item back

Please allow up to 7 working days for the returns to be processed

In the very unusual case of a defective product, please contact us  within the 30 day period as stated in our terms and conditions.

NOTE: Please donot contact us for replacement Jigsaw Puzzle Pieces as we donot replace jigsaw puzzle pieces.

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