At Puzzle Palace Australia we get so much pleasure out of what we do simply because our aim is to bring Happiness and Enjoyment to all of our Fellow Jigsaw Puzzlers. Our Mission is to make sure you are completely delighted with your Purchase.
We want you to have Peace of Mind when Ordering and to be completely satisfied with your purchase. We believe in successful customer relations, so please contact us and describe the issue. We are here to help.
Below is our Return and Refund Policy: A Request must be made by Contacting Us
Subject to the following conditions outlined here, if you change your mind about a purchase we are happy to provide a refund for the value of the goods, the refund will be issued by the same payment method the purchase was made by:
Any change of mind product you return must be in brand new condition and in the original packaging. We can only accept unopened (this means with the plastic wrapping intact where applicable depending on the type of product purchased) and undamaged returns. We cannot provide a refund for the product if it is damaged in transit when you return the product back to us.
We suggest you package the items being returned securely and send your returned parcel so that it can be tracked. We are unable to refund items that are lost in the mail. You are responsible for all return freight charges for change of mind purchases.
Change of mind Returns must be received within 30 Days from the date of purchase
Shipping and Handling Charges are unfortunately NON refundable for change of mind purchases.
You will be refunded for the value of the goods once we have received the item back
Please allow up to 7 working days for the returns to be processed
In the very unusual case of a defective or faulty product or if a product is received damaged, Please email firstname.lastname@example.org with details of the fault and if possible include a photo, and at our discretion we will replace or refund it, provided you contact us within a reasonable time.
NOTE: Please do not contact us for replacement Jigsaw Puzzle Pieces if you have lost or misplaced a piece. We do not replace lost individual puzzle pieces.