SHIPPING AND DELIVERY
Flat Rate Shipping: $9.90 Per Order Australia Wide for Orders under $150.00 FREE SHIPPING FOR ORDERS OVER $150.00!!!
Orders are sent using Australia Post E-Parcel and Australia Post. The majority of orders will require a signature on delivery. By placing an order on this website Puzzle Palace Australia, you authorise the passing of your email address and mobile phone number details to Australia Post for the purpose of providing tracking notifications where applicable. You will be emailed a tracking number (see, how do I track my order). Please allow 3 to 10 working days (Western Australia 5 to 15 working days) for delivery depending on your location before contacting us to trace your order. If you need an item urgently, please contact us to ensure it will reach you in time.
How are Shipping Costs Calculated
Shipping costs are offered at a Flat Rate of $9.90 per Order which is automatically applied at checkout
Free Delivery is offered on orders over $150.00 and is automatically applied at checkout
How Long will my Order Take
Puzzle Palace Australia is 100% Australian owned and operates as a Sole Trader Business which is located in Sydney, Australia. All of our items are held and shipped from our warehouse. We ship by Australia Post Mail. We suggest you wait 3 to 10 working days (Western Australia 5 to 15 working days) for delivery depending on your location before contacting us to trace your order.
How Do I Track My Order
After we ship your order, a tracking number will be e-mailed to you. You can also track your order using our “Track my Order” tool which is also located on our website on the bottom of our Homepage under “Useful Links”. This will take you to the Australia Post website where you can then enter the tracking number provided.
Can I Pick My order Up?
We focus on being efficient with fulfilling our online orders – Unfortunately, this means, we do not operate a shopfront or allow public access to our warehouse to pick orders up. Australia Post Delivery services are available.
Do You Ship Internationally?
We do not ship internationally at this time.
We also offer a gift wrapping service with a choice of gift wrapping options for a small extra fee of $3.00 per puzzle. You have the option of making use of this extra service by clicking on the link that says “Gift Wrapping per Puzzle $3.00” when you are ordering your Jigsaw Puzzle.