Returns Policy

At Puzzle Palace Australia we get so much pleasure out of what we do simply because our aim is to bring Happiness and Enjoyment to all of our Fellow Jigsaw Puzzlers. Our Mission is to make sure you are completely delighted with your Purchase.

We want you to have Peace of Mind when Ordering and to be completely satisfied with your purchase.  We believe in successful customer relations, so please contact us  and describe the issue.  We are here to help.

Below is our simple returns Policy:

Subject to the following conditions outlined here, if you change your mind about a purchase we are happy to provide a refund for the value of the goods:

We can only accept unopened (this means with the plastic wrapping intact) and undamaged returnsWe cannot provide a refund for the product if it is damaged in transit when you return the product back to us.

We suggest you package the items being returned securely and send your returned parcel so that it can be traced.  We are unable to refund items that are lost in the mail. You are responsible for all return freight charges for change of mind purchases.

Returns must be received within 30 Days from the date of purchase

Shipping and Handling Charges are unfortunately NON refundable. 

You will be refunded for the product once we have received the item back

Please allow up to 7 working days for the returns to be processed

How do I Arrange a Return and a Refund ?

Simply contact us and describe the issue

You can request a refund if:

Goods are not received within 10 working days (Western Australia, 15 working days) from payment of the order

You have a change of mind

In the very unusual case of a defective product, please contact us  in the first instance

 

 

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